Last updated: 23 August 2026
These Terms govern your use of nbirenewal.ca and the NBI clearance services provided by 8655332 Canada Limited. By submitting an application or making a payment, you agree to them.
Please read section 11 (Refunds) and section 9 (NBI HIT) before you pay. Between them they explain the two situations where clients are most often surprised: our processing fee is not refundable once we begin, and it is earned whether or not your clearance is ultimately issued.
1. Who we are
nbirenewal.ca is operated by 8655332 Canada Limited, a Canadian corporation carrying on business as NBI Renewal Canada.
Unit 204, 2323 Yonge Street, Toronto, Ontario M4P 2C9, Canada
416-546-2627 · info@nbirenewal.ca
We are a private company, not a government agency. We are not the National Bureau of Investigation ("NBI"), and we are not affiliated with, endorsed by, or acting on behalf of the NBI, the Government of the Philippines, the Department of Justice of the Philippines, or any Philippine Consulate or Embassy. We are an independent service that applies for NBI clearances on behalf of clients who are outside the Philippines.
NBI Renewal Canada is backed by JCA Law Office Professional Corporation. The NBI clearance service described in these Terms is an administrative facilitation service. It is not legal advice and does not create a lawyer-client relationship. Where a matter requires legal work, that work is performed separately by JCA Law Office Professional Corporation under its own engagement and its own terms — see section 9.
2. You do not have to use us
You may apply for an NBI clearance yourself, at no charge to us, and for many people that is the right choice. Immigration, Refugees and Citizenship Canada publishes the official routes: online or in person at any NBI office in the Philippines, in person at your nearest Philippine Embassy or Consulate, or by mail to the NBI Head Office in Manila. IRCC also states that where the requestor lives outside the Philippines, the certificate will be mailed rather than requiring pick-up in person.
We are not a substitute for those routes and we do not claim to be. What we sell is handling — we run this process daily, and we know where it goes wrong. We publish an honest comparison at /nbi-clearance-diy-vs-service/, including what doing it yourself actually costs and where the direct routes tend to stall. Please read it before you pay us, and use the direct route if it suits you.
3. What our service includes
For the fee set out in section 5, we:
- prepare and submit your NBI clearance application to NBI Manila;
- pay the NBI government fees on your behalf (these are included in our fee);
- coordinate with NBI Manila through processing;
- provide status updates; and
- deliver your clearance by the method you select, or hold it for pick-up at our Toronto office.
A digital copy of your clearance is included with every service.
4. What our service does not include
These are separate charges or separate arrangements, and are not covered by the processing fee:
| Item | Status |
|---|---|
| Delivery of your finished clearance | Separate charge — section 7 |
| Shipping NBI Form No. 5 to you (first-time applicants) | Separate charge — sections 7 and 10 |
| Returning your stamped Form No. 5 to us | At your own cost — section 7 |
| Fingerprinting | Arranged with an accredited third-party provider or mail-in kit, at your cost |
| Resolving an NBI HIT | Not included, not automatic — section 9 |
| Non-Philippine passport surcharge | +$50, all service levels — section 5 |
5. Fees
All fees are quoted before tax. Canadian orders are charged applicable federal and provincial tax at the rate for your province; orders from outside Canada are zero-rated (section 6).
Our pricing is a base fee for your country plus up to three add-ons. The add-ons stack — if more than one applies to you, they are added together.
| Amount | |
|---|---|
| Base — renewal (previous clearance issued 2014 or later) | $99 CAD |
| First-time application | +$50 |
| Non-Philippine passport | +$50 |
| Express processing | +$150 |
A first-time application is one where you have never held an NBI clearance, or where your name or marital status has changed such that a new set of fingerprints is required.
The non-Philippine passport add-on applies where you apply using a passport other than a Philippine passport, and covers the additional identity-verification and record-matching that requires.
What that works out to, applying from Canada:
| Service | Fee |
|---|---|
| Renewal | $99 CAD |
| Renewal — Express | $249 CAD |
| First-time | $149 CAD |
| First-time — Express | $299 CAD |
| Add $50 to any of the above on a non-Philippine passport | up to $349 CAD |
NBI HIT resolution is not part of this table — it is quoted case by case, and only on request. See section 9.
6. Applying from outside Canada
We serve Filipinos beyond Canada. The service is the same and the processing is the same — what differs is your currency, the tax treatment, and how your documents travel.
The same add-on rule applies in every country: first-time +$50, non-Philippine passport +$50, express +$150, in your local currency, and they stack.
| Country | Renewal | First-time | Express renewal | First-time express |
|---|---|---|---|---|
| Canada | $99 CAD | $149 CAD | $249 CAD | $299 CAD |
| United States | $99 USD | $149 USD | $249 USD | $299 USD |
| Australia | $149 AUD | $199 AUD | $299 AUD | $349 AUD |
| New Zealand | $149 NZD | $199 NZD | $299 NZD | $349 NZD |
| United Arab Emirates and the Middle East | Not yet launched — register your interest |
Tax. Orders from outside Canada are zero-rated as an export of services. No Canadian GST or HST is charged.
Payment. International orders are paid through the method we send you, which varies by country. Interac e-Transfer is available to Canadian clients only.
Fingerprinting. First-time applicants outside Canada are fingerprinted locally. Your fingerprints must be ink-and-roll, taken on NBI Form No. 5 itself, by a provider authorised to take them in your country, and the form must carry that provider's formal stamp. The specific accreditation differs by country — in Canada it must be an RCMP Accredited Fingerprinting Agency. Contact us before booking if you are unsure whether a provider will be accepted.
Delivery is the one part that genuinely differs by country — see section 7.
Timing. The processing estimates in section 12 apply everywhere. We have processed applications from outside Canada and the processing itself is no slower; what is added is international courier transit, in both directions for a first-time application.
7. Delivery and courier legs
Delivery is charged separately from processing and is billed up front together with your service fee. Canada Post is our default within Canada where you express no preference. Your own choice always takes precedence.
Within Canada, delivery is a fixed rate:
| Method | Charge |
|---|---|
| Pick-up at our Toronto office | $0 |
| Regular mail | $10 |
| Canada Post, tracked | $39 |
| UPS — Ontario | $49 |
| UPS — other provinces | $89 |
Outside Canada:
| Destination | How it is charged |
|---|---|
| United States | $89 CAD, or $69 USD if you cannot pay in Canadian dollars. Remote or outlying addresses may carry a carrier surcharge, or be quoted at the UPS rate — we will tell you before you pay. |
| Australia and New Zealand | Quoted per shipment. International rates vary too much by destination, weight and service for a flat rate to be fair — a fixed price would either overcharge you or leave us short. We quote the actual courier cost and confirm it with you before we ship. |
Either way, you see the delivery amount before you pay it, and it is refundable in full until we ship — see section 11.
First-time applications involve more than one shipment. This is the part clients most often underestimate, so here it is plainly. A first-time application can involve up to three separate document movements before your clearance is delivered:
| Leg | What moves | Who pays |
|---|---|---|
| 1 | The blank Form No. 5 from us to you | Charged separately, tracked methods only — free if you collect it at our Toronto office |
| 2 | Your fingerprinted, stamped Form No. 5 back to us | At your own cost. We do not charge for this leg and we do not arrange it — use a tracked method |
| 3 | Your finished clearance to you | Charged separately at the rates above |
Sending your completed Form No. 5 onward from us to NBI Manila is covered by your first-time service fee and is not charged to you.
Renewals involve only leg 3.
Two warnings we would rather give you before you choose:
- Regular mail is not tracked and not insured. If your certificate is lost or misdelivered
there is no recourse, and a reprint and redelivery will be at additional cost.
- Pick-up items are held for 30 days, after which they are destroyed and a reprint fee
applies.
8. Payment
Fees for processing and delivery are quoted together and are payable in full up front, before we begin. We begin work on your application once payment is received and your requirements are complete — see section 11 before you pay.
9. NBI HIT
A "HIT" means the NBI has matched your name against a record. Most often it is a namesake — someone else with your name — and sometimes it is a record attached to you. A HIT must be cleared before the NBI will issue your clearance.
Please read this section carefully. It is the most common source of misunderstanding.
Resolving a HIT is your responsibility. A HIT is raised and decided by the NBI. Clearing it is a matter between you and the NBI, and it is not part of the service you have paid for.
Our processing fee is earned whether or not a HIT is resolved, and whether or not your clearance is ultimately issued. We are paid to prepare, submit and coordinate your application. We do that work regardless of what the NBI's record search returns. A HIT is not a failure of our service and does not entitle you to a refund of the processing fee — see section 11.
We do not work on HIT resolution in advance, and we do not include it. We will not begin HIT work speculatively or without your instruction.
We may be able to help, on request. If you ask us to assist with a HIT, we will consider it and will take it on only where a resolution is reasonably foreseeable on the facts. Where we do, it is a separate engagement, separately quoted. Cost and timelines vary case by case and cannot be estimated in advance. Work of this kind may involve review of the NBI Quality Report, an Affidavit of Denial or Admission, notarization, consular authentication and coordination with NBI Manila; legal work in a HIT matter is performed by JCA Law Office Professional Corporation under a separate engagement.
We may decline to take on a HIT matter. If we decline, that is not a reflection on your case — it means we cannot see a path we could deliver on.
A HIT does not automatically trigger any charge from us. We will not bill you for HIT work you did not ask for. If you never instruct us, you never pay us anything beyond what you have already paid for the application itself.
Why a HIT matters even after it is cleared. If you are using your clearance for a Canadian immigration application, IRCC requires more than the certificate where certain remarks appear on it. Where an NBI certificate carries the remarks no criminal record, no pending case or record as stated, IRCC asks for a written explanation from the NBI, complete court documents for the charges, and your own explanation of the incident. Those are IRCC's requirements, not ours, and the written explanation has to come from the NBI — which is part of why resolution runs between you and the NBI rather than through us.
10. NBI Form No. 5 (the "Blue Form")
NBI Form No. 5 is required for first-time applications and for certain name-change cases.
Form No. 5 is a controlled Philippine government document. It is issued only by a Philippine Consulate General or Embassy — not by us, and not by the NBI's website. It is not available for download, and a form obtained from an unofficial source will not be accepted by NBI Manila.
You may obtain Form No. 5 yourself, directly from a Philippine Consulate or Embassy. Where we are able to, we help first-time clients obtain one as a courtesy, subject to availability. We never charge you for the form itself. If we ship a form to you we charge only the tracked shipping cost; it is free to collect at our Toronto office.
Fingerprinting requirement. Your Blue Form must carry ink-and-roll fingerprints and a formal stamp from an accredited fingerprinting agency — in Canada, an RCMP Accredited Fingerprinting Agency; outside Canada, a provider authorised in your country (section 6). A Blue Form without this stamp cannot be processed and your application will be placed on hold until a properly stamped form is provided.
11. Refunds and cancellation
You may cancel at any time by emailing info@nbirenewal.ca with your reference number. What comes back to you depends on which part of your payment it is.
| What you paid for | Refundable? |
|---|---|
| Processing fee (Regular $99 / Express $249, and the first-time equivalents) | No — non-refundable. |
| Express add-on, where express handling has not yet been applied | Yes — confirmed Jake 2026-08-22 |
| Delivery of your clearance, before it has been shipped | Yes, in full |
| Form No. 5 shipping charge, if we do not ship you a form | Yes, in full |
Why the processing fee is not refundable. We do not sit on applications. Once we have your complete documents and your full payment, your application is endorsed to the NBI straight away, and the government fees are paid at that point. The fee buys that work, and the work happens immediately. It is earned when it is done — including where a HIT, an NBI decision, or a document problem means no certificate is ultimately issued (section 9).
What we will not keep. We do not keep money for things we have not done. Any shipping you paid for that we have not performed comes back to you in full, both legs, at any time. If you paid for express handling and we have not applied it, the difference comes back.
Refunds are issued to the payment method you used, or by another method we agree with you.
Before you pay, please be sure you want to proceed. Because the processing fee is not refundable, the moment to change your mind is before payment, not after.
12. What we cannot guarantee
We are careful, and most applications complete without incident. But some things are decided by the Philippine government, not by us, and we would rather be straight with you.
Processing times are estimates, not commitments:
| Service | Estimated time | The clock starts when |
|---|---|---|
| Renewal — Regular | 15–20 Philippine working days | we have your complete requirements and full payment |
| Renewal — Express | 5–10 Philippine business days | we have your complete requirements and full payment |
| First-time — Regular | 15–20 Philippine working days | your Blue Form arrives at NBI Manila and we have your full payment |
| First-time — Express | 5–10 Philippine business days | your Blue Form arrives at NBI Manila and we have your full payment |
These estimates exclude Philippine and Canadian public holidays, courier transit in either direction, and any time an application spends on hold waiting for documents from you.
We cannot guarantee: that the NBI will issue your clearance; the outcome of a HIT; the processing times above, which depend on NBI Manila; the actions or timelines of any Philippine Consulate, Embassy, courier or fingerprinting provider; or that a clearance will be accepted for any particular purpose by any third party, including immigration authorities.
We are not responsible for delays or losses caused by information you gave us that was inaccurate or incomplete, by documents that arrive late or without the required stamp, or by government or courier action outside our control.
13. Limitation of liability
[Jake — needs your review as counsel. Drafted conservatively.]
To the extent permitted by law, our total liability to you arising out of or relating to our services is limited to the amount of fees you paid us for the affected application. We are not liable for indirect, incidental or consequential losses, including lost opportunities, missed deadlines, or immigration or employment consequences arising from a delayed or unissued clearance.
Nothing in these Terms limits any right you have under the Ontario Consumer Protection Act, 2002, or under consumer protection legislation applicable where you live, that cannot be waived.
14. Your information
We collect and handle your personal information in accordance with our Privacy Policy and with PIPEDA. Applying for an NBI clearance requires us to transmit your personal information, identity documents and fingerprint records to NBI Manila in the Philippines, and where applicable to a Philippine Consulate or Embassy and to couriers. By using our service you consent to that transfer.
15. Complaints and disputes
[Jake — your review, please. No arbitration clause and no class-action waiver included; both are commonly unenforceable against Ontario consumers and would read badly on a trust page.]
If something has gone wrong, contact us first at info@nbirenewal.ca or 416-546-2627 — most issues are resolved quickly and directly.
These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable in Ontario. The courts of Ontario have jurisdiction. If you live outside Canada, nothing here removes a protection under the consumer law of your own country that cannot be contracted out of.
16. Changes to these Terms
We may update these Terms. The version in force for your application is the version published when you paid. Material changes will be reflected in the "last updated" date above.
17. Contact
8655332 Canada Limited o/a NBI Renewal Canada Unit 204, 2323 Yonge Street, Toronto, Ontario M4P 2C9, Canada 416-546-2627 · info@nbirenewal.ca Monday–Friday, 9:00 AM – 5:00 PM. Closed weekends and statutory holidays.